Jalen Ward
AI Engineer — Full-Stack LLM Applications
Ward Tech Systems · Fort Worth, Texas
Summary
Full-stack engineer who ships production AI software — SQL-backed CRMs, custom serverless APIs, and production RAG/LLM workflows on Cloudflare, in daily use by real contractor and insurance-restoration teams. Six-plus years in roofing and restoration, from project management to operations leadership to ownership, give rare domain depth behind the code. Published author on systems, automation, and the trades.
Skills
- AI / LLM: RAG pipelines & retrieval knowledge bases · LLM agent orchestration & multi-agent workflows · prompt engineering · AI-assisted development (Claude Code) · self-hosted inference (Ollama)
- Languages & Frameworks: TypeScript / JavaScript · React · Node.js · SQL · HTML/CSS
- Backend & Data: SQL schema design & relational modeling · REST API design · SQLite / Cloudflare D1 · CRM architecture
- Cloud & Deploy: Cloudflare Workers / Pages / R2 (serverless) · Wrangler · CI/CD (GitHub Actions) · Docker · zero-trust publishing (Cloudflare Tunnel)
- Systems & Domain: Linux & Windows administration · small-business networking (VLANs, NAS) · insurance claims & supplementation · estimating workflows · contractor field operations
Experience
AI Engineer — Ward Tech Systems / Built By Ward LLC
- Built and productized ImpactIQ, a contractor-operations platform (canvassing, leads, scheduling, deal stages, claims, field-to-office reporting) — grown out of the internal CRM and claims tooling that ran my own restoration company; now in daily production use by a five-rep sales team.
- Shipped Insurtech System (insurtech-beta.com): insurance-restoration workflows for claims, supplements, estimate review, and job tracking, backed by a RAG knowledge base of estimates, building codes, and supplement arguments.
- Deploy on Cloudflare Workers/Pages with custom REST APIs, R2 asset hosting, and D1/SQL schemas; operate a self-hosted multi-node LLM inference cluster (Ollama, Windows/Linux) with load-balanced dispatch for code-review and RAG workloads.
Supplementation & Documentation Contractor — Dallas-area roofing company
- Introduced AI-assisted supplement writing, scope review, and missing-item analysis into paid insurance-claim documentation work, sharply cutting turnaround per supplement package.
- Standardized estimates, line items, code references, and photo evidence into repeatable review workflows used on every claim.
Project Manager → Director of Operations — Linear Roofing & General Contractors · Infiniti Roofing
- Progressed from project management at Linear Roofing (homeowner outreach, inspections, claims coordination) to Director of Operations at Infiniti Roofing, running the sales pipeline, media, and field-to-office coordination — then founded Built By Ward LLC.
- Ran end-to-end insurance-restoration operations — the domain model (leads, claims, supplements, job stages) that ImpactIQ later encoded as software.
Selected Work
- ImpactIQ — AI-assisted contractor-operations platform: full CRM schema (leads, claims, invoices, documents, activity logs), insurance RAG base, and field-team dashboards. Case study
- Insurtech System — standalone insurance-restoration claims and supplementation platform.
- SEO & local-search tooling — landing-page, local-content, and metadata automation for service businesses.
Publications
Published author on Amazon (as J. Michael) — systems, automation, and the trades.